Frequently Asked Questions
Everything you need to know about starting your artistic journey.
What is included in a Paint by Numbers kit?
Each kit comes complete with a high-quality numbered linen canvas, a set of numbered acrylic paints, three different sized brushes, and a reference guide to help you create your masterpiece.
How long does shipping typically take?
Orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes between 7 to 15 business days. You will receive a tracking number as soon as your order ships.
Do I need to mix the paints to get the right colors?
No mixing is required! All of our kits come with pre-mixed paints that correspond exactly to the numbers on the canvas for a stress-free painting experience.
What happens if my paints dry out?
Our acrylic paints are designed to stay fresh, but if they thicken, simply add one or two drops of warm water to restore their consistency. Always ensure the lids are snapped shut when not in use.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your kit, you can return it in its original, unused condition for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.