Returns & Exchanges

We want you to love your creative journey, so if you are not completely satisfied with your Paint by Numbers kit, you can return it within 30 days of delivery. All items must be in their original packaging and in unused condition to qualify for a full refund.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Kit

Carefully pack the canvas, paints, and brushes back into their original box to ensure no damage occurs during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned kit, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing